We’re truly sorry to hear that the tiles did not meet your expectations in terms of color. It's important to us that our customers are completely satisfied with their purchases, and we regret any inconvenience this may have caused you. We do offer a sample service, which we encourage all customers to use prior to placing a full order.
We understand how frustrating it can be to be left with a product that isn’t what you wanted. Unfortunately, we do not offer collection services, but we encourage you to reach out to us directly to discuss possible solutions or alternatives. Your feedback is invaluable, and we appreciate your understanding as we work to improve our product descriptions.
Kind regards,
Joanna
