“When I unboxed I noticed it was missing the top link. I called them and was on hold for over 30 minutes and I elected to press 2 for call back. I also emailed them the same day. Now it’s been over 3 weeks and still haven’t gotten a call back or a response to my email. Yet again I find myself sitting on hold for over an hour again I press 2 for call back. Some of the worst customer service I have ever experienced. I can’t rate the product itself cause I haven’t been able to use it yet. The 1 star is for their customer service.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.
“Only one lock pin could engaged at a time. The spacing for the pins was incorrect. I had to remove 1/2" of material from each side in order to latch both sides at once. A sawzall, hammer and chisel were the only tools available at the time. After an hour I was able to attach the plate correctly to my tractor. The plate is fine, once attached properly, for the boom lift I need to use.”
Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.
