Hello. Thank you for your feedback, and we do apologize for the inconvenience. I wasn't able to locate any emails or phone calls from you; if you have an outstanding issue, please reach out to us at info@titanbrands.com and reference PBR Jbille, and we will be more than happy to assist you.
“Great accessory, however it would be nice if the Titan attatchements had a drilled and threaded mounting point for the hose hanger. I had to drill holes in my grapple and mount it with longer bolts to make it work.”
“Missing hardware and box destroyed in shipping. Hardware May have gotten lost in shipping.
Contacted customer service and they declined return due to the “ not unopened “ clause”
Hello Dan, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I have checked and you would like to return the item for a refund instead of a replacement for the missing hardware. Unfortunately, it is stated on our return policy that returned items must be in the original packaging. Here's the link to our return policy. https://www.palletforks.com/return-policy.html. You may also purchase the hardware locally, send us a copy of the receipt and we will reimburse you for the hardware. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.
