Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I reviewed your account and found that you bought a Scratch and Dent item. Scratch and dent items, however, are not eligible for returns or warranty claims. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. If the issue is about the functionality, feel free to contact us and send us photos of the issue. Please reach us at info@titanbrands.com if you require further assistance.
