“Easy to setup and install. Rope started to fray with just a weeks use. Not sure how the the rope will last. When it comes time to replace the rope I will likely look for another source.”
“Noticed in comments the rope fraying was the biggest complaint. After reading updated on the Titan Fitness website that the issue was fixed, I ordered it.
After just a few pulls the rope started to fray
Guess the issue isn’t fixed”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
“I only bought the infinity rope pulley system due to the description stating that it was an updated version that would no longer fray the rope. I have only used it maybe 3-4 times for 5x1 min rounds of hiit. The rope started fraying from the very first session and has gotten worse every time I have used it. If the rope wasn't such a poor quality the pulley system would be a great item. It works very well as an endless rope workout while taking up very little room. However, it doesn't seem that the rope will last very long and the item will become useless since I couldn't find a replacement rope anywhere for a decent price.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
“This pulley is one the best additions I’ve made to my home gym. The reason I didn’t give it 5 stars is due to the fraying of the rope. It’d be convenient if there were a replacement rope available for when the current one wears out and can no longer be used.”
“The concept and ease of mounting the unit to the squat rack are great. Unfortunately the rope design or quality is poor. I have purchased 4 units and the rope immediately starts to come un breaded after the first use. It may become a risk factor that an individual's finger could become tangled in it and be injured.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
“Simple concept and easy installation. The system is effective and is worth the investment. Would have been 5 stars but the rope frayed very quickly and at times the rope will slip out if you’re not careful.”
“No issues with the quality of the product but it definitely doesn’t work as advertised. The rope constantly comes out of the pegs doesn’t matter what I do or how I use it, very frustrating to use. Definitely would not recommend this product”
