Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
“My wife and I see our personal trainer weekly. He has two Titan benches that we use often in our training. That promped us to add one to our garage gym to replace a very old unstable bench. Works beautiflly.”
Hi. We apologize for any inconvenience We offer the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. We suggest you get the insurance but if you really don't want to, you have the option to remove it at the checkout page. Please reach us at info@titanbrands.com if you require further assistance.
“I am not sure exactly what this is. My package protection was slightly over $24.00. Did I really need it? Probably not. But having never ordered any thing this size from Titan before I didn't know what to expect, so I opted for safe over sorry.”
Hi. We apologize for any inconvenience. We offer the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. We suggest you get the insurance but if you don't want to, you have the option to remove it at the checkout page. Please reach us at info@titanbrands.com if you require further assistance.
