“The rig I ordered shipped in 3 packages. Box 2 of 3 and 3 of 3 showed up on time. Box 1 of 3, which contains all the assembly hardware, pull ups bars, j-hooks, etc. has yet to arrive. It has been “out for deliver” for 6 days, routes response was to wait for status change. I had to call both FedEx and titan fitness to get a claim started and I have yet to receive any confirmation of an open claim to find or replace the package.”
Hello, please accept our sincere apologies if parts of your order are missing and damaged. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and helped you file a claim. Upon checking, a replacement was issued as well. You can contact us at info@titanbrands.com if you require additional assistance.
