“Item showed up a bit banged up, as expected. However, every piece of hardware to build the bench was missing. Even the wheels weren't there. Support simply said this was acceptable and here's a parts list. Fine, I can get the nuts and bolts but the wheels? Not exactly a hardware store component. Not worth the discount at all.”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.
