“The trophy was great. But the football that was sent is gold and I ordered black.
I received the black ball, it did not have a return label for the gold ball, can you email me the return label so I can send back the gold ball?
Thank you, everyone who sees the trophy is impressed hopefully you have more orders coming in. I gave them your information.
Aloha”
Hello Ronald,
Sorry, we that forgot to inform you.
You can keep the current topper too for the inconvenience.
Let us know if you have any other questions.
Thank you!
I am so sorry that there was an issue with your order.
Upon checking in our system, it appears that a Black Football topper has been sent already.
Can you kindly confirm? If everything is okay now, will you mind updating your review for us. We did not mean this to happen. And we will greatly appreciate it if you do.
Thank you and we apologize for the inconvenience.
“Amazing product, but honestly, I felt as if the customer service was lacking. By the time everything had come the excitement of having our first trophy kind of died out.”
Thank you for choosing TrophySmack and leaving a review!
We apologize that you feel that our Customer Service was lacking, this feedback is greatly appreciated and helps us improve our process.
Once again we thank you for your business!
“Trophy looks amazing. They do not send you with all of the plaques for the yearly winners. You will only receive the league name plaque. Wish they would of explained this.”
Hello David,
Upon checking with your order, there were no engraving details provided on file.
We are so sorry that there was a confusion about the free engravings.
For the engravings, along with your League Plate, we can engrave up to 19 years of past & current winners for free at the time of your purchase only.
Kindly note that we don't provide blank engrave plates or future nameplates for free.
Future engraved name plates can be purchase every year for only $13 with free shipping.
If you have past winners, please provide us the details.
And we can still send them to you.
Let us know if you have any other questions.
Thank you!
“Easy ordering online and quick shipping with tracking numbers. We were considered an International order (Canada) so shipping charges applied, however we couldn't be happier with the product and the 8 years of engravings up to the 2022 winners.
I contacted customer service after placing the order to update the engraving order and they responded quickly and were able to fulfill my request, which was very impressive.
The trophy was well packed/protected with minimal setup and its a beauty! Very happy with our purchase and customer experience. I wish I could attach pics of this review to show it off.
Thanks TrophySmack!”
