“Finally our fantasy football league all chipped in and we bought a trophy. Really nice and the league winners should be proud to display at home or office. Definitely something to be proud of”
“The trophy was great. But the football that was sent is gold and I ordered black.
I received the black ball, it did not have a return label for the gold ball, can you email me the return label so I can send back the gold ball?
Thank you, everyone who sees the trophy is impressed hopefully you have more orders coming in. I gave them your information.
Aloha”
Hello Ronald,
Sorry, we that forgot to inform you.
You can keep the current topper too for the inconvenience.
Let us know if you have any other questions.
Thank you!
I am so sorry that there was an issue with your order.
Upon checking in our system, it appears that a Black Football topper has been sent already.
Can you kindly confirm? If everything is okay now, will you mind updating your review for us. We did not mean this to happen. And we will greatly appreciate it if you do.
Thank you and we apologize for the inconvenience.
“Amazing product, but honestly, I felt as if the customer service was lacking. By the time everything had come the excitement of having our first trophy kind of died out.”
Thank you for choosing TrophySmack and leaving a review!
We apologize that you feel that our Customer Service was lacking, this feedback is greatly appreciated and helps us improve our process.
Once again we thank you for your business!
