How likely are you to recommend your loan officer?
“Jess was very helpful and stayed in contact to discuss changes and options throughout the loan process. I felt that he was genuinely trying to help me, not help his company secure more debt.”
How likely are you to recommend your loan officer?
“I was a first time home buyer with no real knowledge as to what to do or expect. Jess was great at explaining to me what to do and why. He would routinely follow up with me and give me insight. I recommend him for not only his professionalism but his patience and willingness to educate on the process. Thank you Jess!!!”
How likely are you to recommend your loan officer?
“Repeatedly had to ask the same questions and didn’t get responses that made sense. Eventually had to give up.
Very responsive and knowledgeable overall. Answers phone and texts quickly.”
Dear Kathryn,
Thank you for your insights regarding your experience. We sincerely apologize for the confusion and lack of clarity you encountered during the process. It's crucial for us to provide coherent and timely communication, especially when it matters most.
We appreciate your feedback on our responsiveness, and we aim to ensure that all questions are answered clearly moving forward. Your experience helps us improve our service for all clients.
If you're open to it, a member of our team would love to reach out to discuss your concerns in more detail. We have attempted to reach you without any luck so far, if you would like to discuss this more, we are happy to.
Warm regards,
TruView Lending
How likely are you to recommend your loan officer?
“Jess was extremely professional and patient during a very stressful time. He took the time to figure out a way to make our first home in California a dream come true. He remained available during the entire process, honest, trustworthy and answered all of our questions without making us feel unknowledgeable. This seems to be a rarity in today’s world and we are very grateful.”
We truly appreciate your kind words and are thrilled to hear that Jess was able to help make your first home in California a dream come true.
We are delighted that Jess was able to answer all of your questions without making you feel unknowledgeable. It's clear he prioritizes clear communication and ensuring his clients feel supported every step of the way.
Once again, thank you for your fantastic rating, and we hope you continue to enjoy your new home in California. Please don't hesitate to reach out if you need anything in the future.
How likely are you to recommend your loan officer?
“Buying a home can be a stressful and overwhelming experience. I really appreciated Jess and team's quick, kind responses and all of their support through the process.”
Thank you for your positive feedback. We’re delighted to hear that Jess and our team were able to provide the support you needed during your home buying process. Enjoy your new home!
