How likely are you to recommend your loan officer?
“Thank you to Joshua for being able to respond to last min questions despite the time difference and always following up to make sure everything was clear and on track.”
Thank you for your review. We’re glad to hear that Joshua was supportive during the process. Your feedback is greatly appreciated and will help us to continue improving our services. We look forward to serving you again in the future.
How likely are you to recommend your loan officer?
“Josh was awesome to work with! He and his team did everything we needed plus more! I will definitely recommend him to others so their home buying experience will be as good as mine was!”
Thank you for your wonderful review! We’re thrilled to hear that Josh and his team provided you with an excellent home buying experience. Your recommendation means a lot to us. We look forward to continuing to provide great service to awesome clients like you. Thanks again!
Thank you Veronica for the 5 star rating! We appreciate your feedback! Joshua is excellent and we are thankful for his hard work. It's great to hear that he was quick and thorough in helping you out. Thank you for your kind words!
“I have been a sped teacher for going on 11 years. When I signed up for the program it was because it was advertised to educators to offer financial support and education about first time home buying. From the start the communication was inconsistent with the loan officer I was assigned. The few times we spoke on the phone I felt belittled by phrases like "this is what we always do" and "just sign so we can move the process along". The portal automatically sends emails from the loan officer despite not being the correct person to ask questions for better understanding - which makes no sense. Why would the person whose name is the sender on the automated email not be the person to answer questions about the information in the email. Seems like a flaw that is easily fixable. When I asked unprompted questions via email and text I got redirected most of the time. The biggest issue came after weeks of communicating verbally and in writing the amount that I could afford to bring to the table I was floored the day before closing that I was responsible for brining $7000 more to closing than I was able to afford. It all worked out but the process became stressful the day before closing because of a few phone calls that went unanswered and a big misunderstanding on the cost of rates. I felt taken advantage of and as if no one aimed to help educate me in this process. I learned an expensive lesson by trusting a person who asked me to trust him when I shouldn't have. I made the mistake of believing this process would be made easier for teachers.
I'm left with a $7,060 bill that puts a cloud over this purchase which should have been a celebratory one. I do not recommend this lender or loan officer for first time home buyers. I learned a lot the hard way even despite researching buying real estate for a year prior to applying for pre-qual with three lenders.”
Thank you so much Kaylin for taking the time to share your experience with us. We understand how frustrated and taken advantage of you must have felt and we sincerely apologize. We take feedback like yours very seriously and want to ensure we find an appropriate solution. A manager on our team will be calling you shortly to get a better understanding of your experience and see how we can make it right. Thank you!
How likely are you to recommend your loan officer?
“Joshua was with us every step of the way, no matter what question(s) we had, and no matter how many times we asked them. He broke everything down for us so we understood what we were doing, and brought comfort to us when we were unsure of what was going on. Whenever we put a bid on a house, Joshua was there. Whenever we lost out on a bid, he was also there to give us his condolences and uplift us to keep searching. Joshua was a very personable guy (a fellow nerd!) and was available via text practically 24/7. Thank you for everything you did for us, Joshua!”
Thank you, Daryn, for your kind words about Joshua's support and service. We are incredibly thankful to have Joshua on our team! It's heartwarming to know that he provided so much guidance and comfort throughout your search. We are so grateful for his hard work and dedication, and are especially appreciative of the lengths he took to be available for you during the entire process. We can only hope that all our clients have an experience as positive as yours!
How likely are you to recommend your loan officer?
“Throughout my process he was always there for me and helpful. Very knowledgeable with the homebuyers process. I would definitely recommend him to other buyers.”
Thank you very much for your 5 star rating of Joshua! We really appreciate it! We're so glad that throughout your process, Josh was very knowledgeable and always available to help. Happy to hear that you would recommend him to other buyers!
