Thank you for your kind words! We're thrilled to hear you enjoyed the product and appreciated the pre-sale opportunity. Your satisfaction means a lot to us!
Thanks for your review. I'm truly sorry to hear about your frustrating experience with the delivery and our customer service. This certainly isn't the standard we aim for. We appreciate your feedback and will work to improve. If there's anything specific we can assist you with now, please don't hesitate to reach out.
Hi there! We're thrilled to hear that you're delighted with your new Sonic heads! If you ever need anything or have any questions about your purchase, please don't hesitate to reach out. We're here to help anytime.
“Spotlight should really bring out a soft brush. My dentist has advised me not to use this company as it is wearing away my gums. I hope they do!! Also where is the dental floss gone?”
Hi there, thank you for taking the time to leave us your feedback.
I would like to advise that our brush heads have been designed by our dentists with a soft-medium firmness with sensitive teeth and gums in mind. For any advice, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat!
“Unfortunately I relied on the description of "Sonic" and bought the wrong make - mine are marked Oral Sonic Brushes. The disappointing thing is that Spotlight won't refund any money for the two unopened and untouched wrapped up brushes - I do appreciate the hygiene must be observed for the one I fully opened. Shan't be risking any more purchases with them!”
Thank you so much for your review! We truly appreciate your support and are delighted to hear that you are satisfied with your purchase. We regret any inconvenience caused, especially with regards to the unopened Oral Sonic Brushes. Our return policy does allow for refunds in certain circumstances, and we apologize if you felt that this was not made clear. We value your feedback and will make sure to review our policies to provide better assistance in situations like yours. Once again, we appreciate your understanding and apologize for any disappointment. If you have any further concerns or questions, please feel free to reach out to our customer service team. We would be more than happy to assist you.
Thank you for choosing our product, and we hope you give us another chance in the future.
