We are thrilled to hear that using the sonic leaves your teeth feeling as clean as a professional visit to the hygienist. That level of cleanliness is our goal! -Tina-
“Didn't seem to work for me. Did not seem to achieve the same level of cleanliness and my breath worsened. USB type charger not very helpful. When the stem touches the other teeth there is a very annoying vibration. I am going back to an older style electric toothbrush. Could not work out how to return.”
Thank you for taking the time to share your honest feedback with us, although we are genuinely sorry to hear that the did not meet your expectations and that you experienced these issues.
We take your concerns seriously and want to ensure you get a full resolution, particularly regarding your desire to return the item. We definitely want to help you process a return and refund and will reach out to you via email. -Tina-
What fantastic feedback—thank you so much!
Hearing that ours is the best toothbrush you've ever owned, especially after having tried other electric models, is truly the highest compliment we could receive. We strive to offer a superior cleaning experience, and we are absolutely delighted that we've surpassed your expectations.
We appreciate you choosing Spotlight! Happy brushing! -Tina-
“I love the toothbrush, but mine broke after just two years. I had to buy a new one and given their cost, am annoyed that they're not made to be more robust.”
Thank you for your review. We're genuinely delighted to hear that you love the toothbrush and its performance!
However, I am truly sorry to hear that your unit broke right after the two-year mark, forcing you to purchase a replacement. We completely understand why you'd be annoyed about the cost and expect a more robust product lifespan for your investment.
While our official warranty covers manufacturing defects for two years, we recognize that customers rightly expect our high-quality toothbrushes to last significantly longer. We apologize that your experience fell short of that expectation.
We continuously use feedback like yours to improve the materials and engineering of our products to ensure better durability and longevity. -Tina-
We are absolutely thrilled to hear you felt the service was "second to none" and "amazing." Knowing we were able to provide a helpful and appreciated experience is the best compliment we could receive.
We will make sure to pass your kind words directly to our team. Their dedication to excellent service is a top priority for us.- Tina-
“Couldn't be happier with my new toothbrush. It genuinely is the best electric toothbrush i've had, and leaves my teeth feeling noticably cleaner than before.”
“I bought this as I had had two from another manufacturer which only lasted about a year before the on/swich failed. The Spotlight brushes were well reviewed by the Daily Telegraph and were as expensive as competing brands. So far so good and easy to use”
Thank you so much for taking the time to leave a review Pamela! We’re really pleased to hear that you’re happy with your Graphite Grey Sonic Electric Toothbrush so far, and that you found it easy to use. It's great to know our product caught your attention through a trusted source like the Daily Telegraph, and we truly appreciate you choosing Spotlight. If you ever have any questions or need support in the future, please don’t hesitate to reach out to us at info@spotlightoralcare.com we're always happy to help~ Suzanne
