“It is completely different from my previous electric toothbrush where you felt your teeth were given a good clean. This one more or less seems to tickle the teeth. They feel smoother after cleaning so must be doing something, but not sure I would prefer my previous tooth cleaner.”
Thank you for sharing your experience with our product Kenneth. We appreciate your feedback and are sorry to hear that it doesn't provide the same sensation as your previous toothbrush. Our toothbrush is designed to provide effective cleaning and leave your teeth feeling smoother, as you mentioned. While it may not offer the same sensation as your previous toothbrush, it's important to note that the smooth feeling indicates that it's effectively removing plaque and maintaining your oral health. If you have any specific concerns or if there's anything we can do to enhance your experience with our toothbrush, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you in any way we can.
“Disappointed. Having purchased the toothbrush I was repeatedly sent an invite to purchase the same item for ÂŁ5 less than I paid. This resulted in me feeling overcharged.”
Thank you David for taking the time to leave us a review and we are very sorry to hear that you felt disappointed after you placed an order with our company. This is never our intention - we do have lots of fantastic sales and promotions throughout the year and always like to notify our customers of any offers they may be able to avail off. I am sorry that the offer was so close to your purchase and it left you feeling as though you were overcharged. We will take this feedback on board.
Thank you, Aisling, for the review! We are absolutely thrilled by your enthusiasm and your kind words. We are so glad that our product meets your expectations and that it has been so easy and long-lasting for you! We highly appreciate your recommendation and thank you for your kind words.
“The product feels very lightweight & there is hardly any pressure when brushing, feels cheap, my teeth don’t feel really clean. This product wasn’t cheap so I feel disappointed.”
Hi Liz, We're truly sorry to hear that you're not satisfied with your purchase. Our products are designed to provide a premium oral care experience, and we take the quality of our products seriously.
Please reach out to our customer service team at customerservice@spotlightoralcare.com, and they will be more than happy to assist you. Your satisfaction is important to us, and we want to make sure you have the excellent experience you expected with our product.
