“I'm sure these are fine in themeselves, but they didn't fit our 'Childrens' brush, as apparently 'kids' and 'childrens' are different. I think Spotlight could do with some better more descriptive naming.”
Thank you for your feedback. We're sorry to hear about the confusion. We'll definitely look into making our product descriptions clearer to help avoid this issue in the future. A member of our team has reached out to you now.
“I ordered the wrong replacement heads, so returned them and I’m still waiting for a refund.
I’ve heard nothing back since the return so not very happy.”
We apologize for any inconvenience caused by the delay in processing your refund. Rest assured, we are actively working on resolving this issue for you. Your satisfaction is our top priority, and we appreciate your patience and understanding during this process. If you have any further concerns or questions, please don't hesitate to reach out to us. Thank you for your continued support.
