“I love this toothbrush, and I love Spotlight Oral Care- our whole family use them. BUT --- due to an error on their website, we ordered the wrong heads - they've brought out a new toothbrush with different heads. We ordered the wrong ones- the signposting was wholly unclear on their website -they even admitted as much in an email to me- but they REFUSED to issue me new ones; the best they offered was 30% of the rights ones. THAT is not good customer service, and make me wonder whether its worth contiuing using them...”
Thanks for your review. I’m sorry to hear about the difficulties you’ve experienced with our website and the recent order issue. I wanted to let you know that a member of our team has reached out to address your concerns and find a suitable resolution!
Thank you so much for taking the time to leave us such a glowing review Amalia! We're thrilled to hear that you had a positive experience with our product. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
Thank you so much for taking the time to leave us such an amazing review Valentin! We're thrilled to hear that you had a positive experience with our kids toothbrushes. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
