Thank you for bringing this to our attention, and we’re sorry to hear about the issue you’ve experienced.
This certainly doesn’t sound right, and we’d really like to help get this resolved for you. Please reach out to us directly at info@spotlightoralcare.com with a few details about your Pro Sonic toothbrush, and our customer care team will be happy to assist you. ~Breanna
“These heads are the best I’ve used the last you your 3 months recommended by a Denist
Along with the sonic toothbrush it’s a winning duo
You won’t be disappointed”
Thank you for your review Susan! We’re delighted to hear that you’re enjoying the Sonic Toothbrush Replacement Heads and appreciate your kind words.~Suzanne
Thank you so much for your kind words Nada! We’re thrilled to hear you love the product and plan to repurchase — your recommendation means a lot to us~Breanna
“I get these on an oh so regular basis. They do not last long. They have very soft bristles which splay very easily. I don't suppose they would change the design as they must sell more that way. I m sure other people have the same problem. No way do they last 3 months. However I am happy with the battery and speeds on the toothbrush which I think are excellent.”
Thank you for taking the time to share such detailed and honest feedback with us. We are truly sorry to hear that you feel the brush heads are not lasting as long as you expect and that you suspect a deliberate design choice—we want to assure you that is absolutely not the case.
We understand your frustration regarding the bristles splaying easily. The reason our heads feature very soft and flexible bristles is to ensure a gentle, effective clean that protects your gums and tooth enamel. However, we know that aggressive brushing or higher speeds can sometimes cause faster wear. We are constantly reviewing customer feedback like yours to improve durability while maintaining that gentleness.
We are genuinely happy to hear that you find the battery life and speeds on the toothbrush handle excellent! We put a great deal of effort into the motor and technology, and your praise for those features is much appreciated.
We value your continued business and will certainly pass your comments about the brush head durability on to our design team. -Tina-
Thank you so much for this wonderful feedback! We are thrilled to hear that you are pleased with the product, that you experienced excellent service, and that your delivery was fast. We truly appreciate you recognizing all the efforts our team makes! -Tina-
We appreciate you taking the time to leave this excellent review! Knowing that you are happy with both the quality of the product and the on-time delivery truly makes our day. Thank you for your continued support! -Tina-
