“Received my order with brush head missing from order rang and had to email twice and send a photo never received even an apology for your error !! Awful customer service !!!”
Thanks so much for your review Susan. I'm really sorry for the missing brush head in your order. That's not the experience we aim to provide. Thanks for your feedback; we'll work on improving our service.
Thanks for the feedback! We're glad you like the toothbrush. We'll definitely consider your input about the replacement heads and packet size. We're always looking to improve. 😊
Thank you very much for your feedback David. We apologise for any inconvenience this has caused you.
If there is anything else we can do to make this situation right, please let us know.
“I bought replacement heads and the first one is just not sitting right and will not work at all. I have had problems before with replacement heads but always managed to get them to work- this time I think I might just need to throw the whole set away.”
Thank you so much for your feedback, Eileen. We really appreciate you taking the time to share your experience, and we're sorry that it was not as positive as we would have hoped for.
If you reach out to our customer service team we can get this issue sorted for you.
“I really like the size of these heads, they are so much easier to manipulate than the previous ones I was used to using. They certainly make my teeth feel very clean and the heads have restricted the amount of plaque that normally used to form.”
Thanks so much for your lovely review! We're delighted to hear that you find our toothbrush heads easy to manipulate and effective in maintaining clean teeth while reducing plaque. Thank you for your positive feedback!
Thank you for your kind review Kamile. We can assure you our manufacturer hasn't changed, as the heads are a different material to the body, the colour can differ at times!
