Thank you for your positive review! It’s wonderful to know that our product has exceeded your expectations. We’re here for you if you need any further assistance.
“So I am a week into my new toothbrush, the Sonic Pro, and I can honestly say it’s the best clean I have had apart from when I go to the dentist!
I have been an ardent Oral-b fan for over 30 years and I took a punt to move from a rotating brush to a sonic one. And being the skeptic I am I kept my OB in the bathroom draw ‘just in case’. Well the OB has now been consigned to the recycling bin and I don’t think I will look back.
With the 4 different modes you can have a complete spa for your mouth. Couple that with the place pickers you have a perfect match.
The only thing I would suggest is a subscription element for the replacement heads. I’m good for the next year as I have purchased enough up front (thanks for my discount).
Den”
Thank you for your fantastic feedback! We're thrilled to hear you’re enjoying the Sonic Pro and finding it so effective. Your suggestion for a subscription service is great and we'll definitely consider it. If you need anything else or have more ideas, feel free to reach out!
“When I received this item, I had some technical issues and the customer service team could not have been more helpful. I wrote to CS on Thursday and had a new toothbrush by Tuesday. Amazing and will definitely order from this company again.”
Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to assist you promptly and resolve the issue. Your satisfaction is our top priority, and we're glad we could get a new toothbrush to you quickly. We look forward to serving you again in the future!
Thank you for sharing your feedback with us. We're sorry to hear about your less than satisfactory experience with our service. We understand the importance of receiving your order promptly, and we apologise for any inconvenience caused by the delay. Rest assured, our team is actively working to resolve the issue and ensure your order is delivered to you as soon as possible. A member of our Customer Service team has reached out to you via email to provide further assistance and keep you updated. We're committed to ensuring your satisfaction and will do our best to rectify the situation as quickly as possible. Thank you for your patience and understanding as we work to make things right.
“I cannot recommened the toothbrush and the customer service enough. I had an issue with my prviously bought toothbrush, reached out and in a matter of days, there was a new toothbrush in the email and arrived home. I had similar issues with other brands ( Oral B), where in the toothbrush gave in just a month after the warranty, even trying to rectify the problem was out of the question. YOU GUYS ROCK!
And THIS is why I am going to keep coming back to you. You've a customer for LIFE!”
Hi Samir,
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with both our toothbrush and our customer service.
We understand how frustrating it can be when products don't meet expectations, especially when it comes to reliability and warranty. We're glad we could resolve your issue promptly and to your satisfaction. Your kind words and loyalty mean the world to us, and we're honoured to have you as a lifelong customer.
Your feedback inspires us to keep striving for excellence in our products and services. Thank you for choosing us and for sharing your experience!
“Received the product, great packaging. The brush itself feels a bit flimsy, case is fine. Using the toothburs was underwhelming to me, the best setting being the 4th one doesn't make too much sense from a sesign POV. Mine stopped working a few days after receiving it. First a red light showed up and went away when i recharged it, then on the next 2 days it died straight after using it once after a full charge. The lights aren't displaying properly on my unit either. I emailed the support email a week ago with no repsonse, tried to call the customer service number and no one was available and even sent an instagram DM. I also left a previous review that hasn't been posted on the site. Not a great first experience.”
We apologize for the issues you've experienced and the lack of response from our support team. Your feedback is important to us, and we're committed to improving our products and services.
Please know that we have received your messages and are working to resolve your concerns promptly. We will be reaching out to you directly to address the issues with your toothbrush.
Thank you for your patience and understanding.
