“An absolutely fantastic product with one show stopping flaw. The toothbrush cleans your teeth incredibly well leaving you feeling like you've just had a session with the hygienist. A real step up from other electric toothbrushes. The flaw is the on/off switch which activates with a very light touch, so it activates when packed in your luggage and you arrive to find a flat battery. Ok if you don't travel, but very frustrating if you do.”
Hi Neil, Thank you for your kind words about our SonicPro toothbrush! We're delighted to hear that it leaves your teeth feeling as clean as a session with the hygienist and that you find it a significant improvement over other electric toothbrushes. We can only apologise for the inconvenience caused by the sensitive on/off switch. Your feedback is crucial, and we will look into how we can improve this feature to prevent accidental activation during travel. Thank you for bringing this to our attention, and we hope to enhance your experience in the future. If you have any other suggestions or need assistance, please feel free to reach out.
Thank you for your feedback Jean! We're glad to hear that you love the product. The polish setting is designed for occasional use to provide an extra level of cleaning when needed. For everyday use, a gentler setting is recommended to ensure long-term oral health and comfort.
If you have any further questions or need more information on how to best use the different settings, please feel free to reach out. We appreciate your support and are here to help!
“Unfortunately the sonic Pro is not working properly. Have tried to use three tines but can't as the toothbrush doesn't stay on one setting but rapidly switches between all four, without the power/settings button being touched. Disappointed and will need to send back”
Hi Anna, we're truly sorry to hear about the issue you're experiencing with your Sonic Pro toothbrush. Your feedback is invaluable to us, and we're committed to ensuring that every customer has a positive experience with our products. Our customer service team has been made aware of your situation, and we're pleased to let you know that they have already taken steps to resolve this for you. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you.
“So far I think it's a good toothbrush (only had it a week or so). I like the various settings and the quarterly timer.
I did find it a bit odd though that despite saying it came with 3 replacement heads it didn't actually come with an original head which means you really only get 2 replacements”
Hi Wendy, Thank you for your review and feedback! We're glad to hear that you're enjoying the various settings and the quarterly timer on your new toothbrush. We apologise for any confusion regarding the replacement heads. Your comments are valuable, and we'll ensure to clarify this in our product descriptions. If you have any further questions or need assistance, please don't hesitate to reach out. Happy brushing!
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our product. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“Got as a gift as I already had one. Wish I bought it years ago. Excellent toothbrush. It’s just so easy and fast as well. Battery lasts phenomenally long.”
Thank you for your wonderful review! We're thrilled to hear you love your new toothbrush and wish you had it sooner. It's great to know the battery life and performance have exceeded your expectations.
Thank you for your kind words and fabulous feedback! We're thrilled to hear you're loving your new Sonic Pro and we're delighted you have had a good experience with our CS team. Anything you need, pop us a message any time!
