We're thrilled to hear David, thank you for sharing your experience with us! We're delighted you're happy with your Sonic Pro and should you need anything, don't hesitate to touch base any time!
“This was a replacement as the first one I purchased stopped charging. Anyway, emailed Spotlight Oral Care and within the week, I received a replacement. Great service and great product thank you for the speedy service.”
We are so grateful for your thoughtful review, Nik! We’re delighted to hear that you had a positive experience with our service. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
“I bought this toothbrush based on it’s reported battery life. I was disappointed to find the battery needed charging every few days. After feeding back to the team at Oral care, they were very quick to apologise and send out a replacement. I have now had my replacement tooth brush for 4-weeks and it is not yet needed charging.”
Hi James,
We appreciate you taking the time to share your thoughts on our product, although we're disappointed to learn of your less-than-ideal experience. A member of our Customer Service team has contacted you via email to delve into your concerns and endeavor to rectify the situation promptly. Your feedback is invaluable to us, and we're fully dedicated to ensuring your contentment.
“Just bought this after copious research when the Oral B brush died. My teeth feel so much cleaner! Just had dental appointment, was all zeros and ones and a rogue two so very pleased already. I think his is the best toothbrush I've ever had.”
Hi there! We're thrilled to hear that you're delighted with your new Sonic Pro! Thank you so much for sharing your positive feedback. Your satisfaction means the world to us! If you ever need anything or have any questions about your purchase, please don't hesitate to reach out. We're here to help anytime.
“Love my new toothbrush. Its much quieter than previous toothbrush from a different company. I love how it stops after each part of mouth is completed before continuing onto next section. The very clever design also shows if I brush too hard. It's the first toothbrush that I have that has ease of putting on & taking off the brush. 5 stars from me.”
Thank you so much for your fantastic review Bernie, we're delighted you're happy with your purchase, it means the world to us! Thank you for your support! x
“Bought for my husband as he was using a manual brush and I didn’t feel his teeth were looking their best! So much better since using his spotlight brush and much fresher breath.”
“I am so sad.. I love the toothbrush but it has just broken after 2 weeks... I cant find how to get in touch to ask about a replacement even though there is a 1 year warranty...”
Hi Katharine, thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with your Sonic, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“Had the previous version for 2.5 years and it finally gave up the ghost (more to do with me dropping it than it not being robust). Decided to go with the new Pro and couldn’t be more pleased. Really thorough brushing, super long battery life and a visual monitor of time. The only criticism would be (same as the previous version) the position of the on/off button means you can accidentally turn it off mid brush. Not a deal breaker but sometimes annoying. Generally 5/5.”
Thank you for your kind review and feedback Daniel! We are thrilled to hear you are enjoying your new Sonic Toothbrush and we really appreciate your feedback as this helps us improve! Your support and custom mean the world to us. Thank you!
