“These are very good and last well even with my husband who is quite hard on his toothbrushes !! Nice and soft as well but work well . Just make sure you get sonic pro heads if you have that toothbrush and not just the sonic ones”
Thank you for your review! We’re so glad to hear that you’re happy with the durability and softness of our product. It’s great to know they’re holding up well, even with heavy use. We appreciate the tip about choosing the right brush heads for the Sonic Pro toothbrush—it’s definitely important to use the correct ones for the best experience. If you have any more feedback or questions, feel free to reach out. Thanks again!
“I was highly disappointed I ordered all new heads for myself & the children & when they arrived they did not fit ! Almost €60 wasted had to throw them out as they are of no use to the toothbrushes I have , very misleading I thought all the heads fitted the Sonic electric toothbrushes, very very disappointing as I’ve been a customer for the last number of years & spent a lot of money on your products.”
We appreciate you taking the time to share your thoughts on our product, although we're disappointed to learn of your less-than-ideal experience. A member of our Customer Service team has contacted you via email to delve into your concerns and endeavor to rectify the situation promptly. Your feedback is invaluable to us, and we're fully dedicated to ensuring your contentment.
Thank you for your feedback. We're glad to hear you're happy with the product. We understand your concern about the shipping cost and appreciate your input.
“It is not obvious on the product page what fitting this head has. The model I have has a flat section bayonet fitting. This has a round fitting and is not compatable.
Obviously my error but incredibly annoying all the same and a waste of money”
Thank you for bringing this to our attention. We apologize for any inconvenience caused. We'll work on making the fitting information clearer on our product page to prevent such misunderstandings in the future. If you need any further assistance, please don't hesitate to reach out to us.
Hi Anne,
We're so sorry to hear that the replacement heads you received don't fit your toothbrush. Please feel free to reach out to us at info@spotlightoralcare.com anytime for assistance. We'll do our best to help you find the correct replacement heads or address any other concerns you may have. Thank you for bringing this to our attention.
