“Finding the brush head bristle a little hard is there a chance of you launching a softer bristle as I have sensitivity apart from that loving your products”
Thank you for your feedback. We’re glad to hear you find the quality good, but we understand your concerns about the price. We strive to offer high-quality products and appreciate your input on value. If you have any questions or need further assistance, please let us know.
“I recently ordered my sonic toothbrush heads. However I should have ordered the sonic pro heads. This was completely resolved by some very helpful customer service support.”
Thanks so much for your review. Our Customer Service team has reached out to you via email to address your concerns promptly. Your input is crucial to us, and we are committed to making things right to ensure your satisfaction.
“Just wasn’t obvious to me that there were different sizes for different toothbrushes in their range - so got the wrong thing - but had to open packet to find out - ah well”
“I received the wrong heads for my toothbrush! I sent 2 emails to ask them to exchange them against the right onces. No reply, just emails asking me how I got on with the product...”
Hi Valerie, Thank you for your feedback. It is important to know that all queries to our email cs@spotlightoralcare are monitored daily. A member of our Customer Service team has contacted you via email to delve into your concerns and endeavor to rectify the situation promptly. Your feedback is invaluable to us, and we're fully dedicated to ensuring your contentment.
