Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our product. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“This is not my first Sonic Toothbrush, but my second one. The first one broke when I tried to replace the brush head. Its very easy to attach a new brush head to the handle, but very difficult to remove the old one. You have to pull it very hard. I removed it and replaced it with a new one which didn't vibrate when I switched it on. The handle was vibrating but not the brush. I think I had damaged the connection between the two when I forced the old one off the handle.
Nevertheless, I bought a new one; partly because I was expecting a 35% discount.
The discount was shown on the webpage but wasn't applied to my order. Maybe it was because I wasn't a new customer.
The toothbrush comes with a users manual; a small booklet which states on the back cover that there is a 2 year warranty. But there is no procedure to record the purchase date and send it to the maunufacturer. I just sent the purchase date in an e-mail.
Apart from these issues, the toothbrush and the users manual are very good value and changed the way I brush my teeth.”
Thank you for your detailed feedback. We’re sorry to hear about the issues with replacing the brush head and the discount not being applied. Regarding the discount, we apologize for the oversight and will ensure it’s addressed for future orders. We appreciate your positive comments about the toothbrush and manual. If you need assistance with the warranty or any other issues, please let us know.
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our toothbrush. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“Initially I thought this was a great toothbrush. My teeth feel much cleaner than with other electric toothbrushes. However once the toothbrush ran out of battery I followed the instructions to charge it, leaving it on charge for the requisite 15 hours. When I then tried to use the toothbrush the battery ran out within 1 minute. I tried twice with two different plugs and sockets and had the same outcome. Very disappointing!”
We value your feedback, and we're disheartened to hear about your dissatisfaction with our product. Our Customer Service team has reached out to you via email to address your concerns promptly. Your input is crucial to us, and we are committed to making things right to ensure your satisfaction.
Hi Eric, Thank you for taking the time to leave a review.
We apologise for the inconvenience you’ve experienced with your order. We have replied to your inquiry and have reshipped your products due to the delivery issue that was unfortunately out of our control.
Thank you for your patience as we work to resolve this. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re committed to ensuring you have a positive experience with us.
Thank you for your fantastic review! We're thrilled to hear that you consider our brush the best you’ve ever used and that you had a top-class experience with our customer service.
Your satisfaction is our top priority, and it’s great to know we’ve met your expectations. If you have any questions or need further assistance, please don’t hesitate to reach out.
Thanks again for your support!
Hi Alistair,
Thank you so much for your glowing review! We really appreciate your kind words in relation to our products and customer service!
Please feel free to reach out if you ever need anything at all!
“I have been using this toothbrush for around two weeks now. I’m very happy with it and would recommend trying it out. However, if that’s your first sonic tooth brush bare in mind that’s very different to an electric one and it takes time to get used to it.”
Thank you for sharing your experience with us! We're delighted to hear that you're happy with your new toothbrush and would recommend it to others.
We appreciate your advice for first-time sonic toothbrush users. It’s true that there can be an adjustment period, but we believe the results are worth it. If you have any questions or need tips during this transition, feel free to reach out to our Customer Care team.
Thanks again for your review and for choosing our product!
