“This is my second water flosser as sadly my first one broke after 4 months. The issue was that the head just kept being blasted off as soon as you switched it on. I called Customer Service and fortunately they sent me a new one straight away. (They did not seem particularly interested in what the problem was with my first one, so am not sure if this is an issue they have encountered before.)
I found I really missed using the water flosser as I do find it leaves your mouth feeling very clean.
As I mentioned in my first review, I do find there are a few design glitches in the product in that it is all too easy to switch it on / off by mistake, just when holding it, adjusting your grip, or when drying it down after use. Another water flosser I have tried had much better on and off switches, rather than these touch ones, which although are aesthetically pleasing, are to easy to operate by mistake.
Having said that I do very much like using this water flosser and very much hope this replacement one will last a bit longer than 4 months.
I would also second the many comments that I wish it was possible to buy the replacement standard heads on their own, rather than having to buy the full set, 3 of which I never use.”
Thank you for sharing your detailed feedback. We're glad to hear that you enjoy using our water flosser and appreciate the clean feeling it provides. We apologise for the issues you experienced with your first unit and are happy that our Customer Service team could promptly assist you with a replacement.
We value your comments regarding the design and sensitivity of the on/off switch. Your insights are crucial as we continually strive to improve our products. We will certainly take your suggestions into consideration for future designs.
Regarding the availability of replacement standard heads, we understand your frustration and will pass this feedback along to our product team. We appreciate your patience and hope that this replacement unit serves you well for a longer period. If you have any further suggestions or need assistance, please don't hesitate to reach out. Happy flossing!
“Super easy to use, especially and simple to fill from the bathroom tap. Really appreciate the UV steriliser function and use it prior to flossing. Teeth and bridge work feel very clean, this flosser really delivers.”
Thank you for your wonderful review Kate! We're delighted to hear that you find our water flosser easy to use and convenient to fill from the bathroom tap. It's great to know that the UV steriliser function adds value to your routine and that your teeth and bridge work feel exceptionally clean.
Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. If you have any further feedback or questions, please feel free to reach out.
“It was very disappointing to find that the flosser could not be used straight away because a USB charger was needed for the initial charge. This could have been mentioned on the website to alert purchasers to that necessity. Other than that, I am very happy with the water flosser.”
Hi Jill, we're sorry to hear about the inconvenience you experienced with the initial charge requirement for the water flosser. Your feedback is valuable to us, and we'll take it into account to improve our communication about product requirements on our website. We're glad to hear that you're otherwise happy with the water flosser, and we appreciate your understanding. If you have any further questions or feedback, please don't hesitate to reach out! Thank you for your support!
“I love it, my teeth feel cleaner than ever. It’s difficult to use at first. My bathroom got pretty soaked. But once you get the hang of it it’s great. The instructions about aiming between teeth for 3 seconds etc are a little misleading. As you can’t visible look at what you’re doing due to the splashing if your mouth is open it’s more of a back and forth slowly guessing game, and the heads aren’t angled appropriately for doing the backs of your teeth as suggested. But with all that taken into account I’d still say get one! Your teeth and gums will thank you once you get used to it.”
Hi Joseph, thanks so much for your review! We're delighted to hear your teeth feel cleaner than ever with our product. We understand it can be tricky at first, and we appreciate your feedback about the instructions and design.
Once you get the hang of it, it really does make a difference. We're glad you're enjoying it despite the initial learning curve. If you have any questions or need further tips, feel free to reach out.
“It’s great that you can pick the different settings depending, how sensitive my teeth are feeling! I love my water flosser my teeth have never felt cleaner”
Hi Estelle, Thank you so much for your fantastic review! We're delighted to hear that you love your water flosser and that the different settings are helping you manage your teeth's sensitivity. It's wonderful to know your teeth have never felt cleaner!
We appreciate your support and are here if you need anything else.
Thank you for your wonderful review! We're thrilled to hear that you're delighted with your purchase and that our water flosser exceeded your expectations. We aim to provide excellent products and fast delivery service. Enjoy your new flosser!
“Leaves teeth and gums feeling very clean, powerful yet user friendly, compact design that is easy to use and simple to operate ,, better than other big brand products which are not as good”
Thank you for your review! We're thrilled to hear that you find our product powerful, user-friendly, and effective. We appreciate your support and are glad you're enjoying the compact design. Happy brushing!
