“Seems like a decent flosser, have used plenty of them and they mostly broke over time. The UV light broke about 2 weeks into use but it's not a feature i care about massively. Time will tell if the rest of the functionality will live very long.”
Thanks for sharing your feedback Adam! We are sorry to hear that your sterilization feature has broken, please send us a email at info@spotlightoralcare.com and one of our team members would be happy to help!
“This is my second Flosser from you as the UV stopped working on my original model. Sadly the same has happened again. I was about to get in touch with you to report this. So disappointing as I really like this model and the fact the UV keeps the inside from accumulating black mould. What is your view please. I would love to give you more stars but cannot because of the above reasons.”
Thank you for your feedback Lynn, and we’re really sorry to hear you’ve had the same issue with the UV function again—that’s definitely not the experience we want for our customers. We understand how frustrating this must be, especially since you like the model overall. Our team would be happy to look into this for you and see how we can help. Please don’t hesitate to get in touch at info@spotlightoralcare.com we’d love the chance to make things right.
Thank you so much for your lovely review Maureen! We are so glad to hear you are happy with your product as well as our customer service. We really appreciate your kind words!
“This thing is brilliant , feels as if you have just been to the dentist for a clean.
My uv light stopped working due to a fault and they immediately replaced it. Excellent customer service”
Thanks for your feedback Stuartina! We are happy your experience with your product is going great and it is good to know that you enjoyed your interaction with our customer service team.
We're really sorry to hear that your UV steriliser stopped working so soon. That’s definitely not the experience we want for our customers. Please reach out to us at info@customerservice.com, and we’ll be happy to assist you with a replacement or solution as soon as possible. Thank you for bringing this to our attention.
“I’ve deducted one star as I find it difficult to screw it back together especially after water is in it, not sure it isn’t a fault? But apart from that it is very good and easy to clean unlike other flossers I’ve had previously.”
