“Received replacement after initial one stopped pumping water. Excellent after sales service. Always think good after sales is the mark of a company. Thanks for replacement.”
Hi Nicholas, Thank you so much for your kind words! We're thrilled to hear that you're happy with the replacement and our after-sales service. We truly believe great customer service is key, and we're always here to help. If you need anything else, feel free to reach out!
“Awful it was faulty on arrival could not fit the flosser head in water kept spurting out so I am very unhappy and still waiting for customer service to respond to my emails . Having tried so many times to get the flosser head in , it then broke inside so have not been able to use at all. Very frustrating & incredibly disappointing. I also think the design is not good having to unscrew the whole bottom part to refill water .”
Hi Tania,
We appreciate you taking the time to share your thoughts on our UV Water flosser, although we're disappointed to learn of your less-than-ideal experience. A member of our Customer Service team has contacted you via email to delve into your concerns and endeavor to rectify the situation promptly. Your feedback is invaluable to us, and we're fully dedicated to ensuring your contentment.
Thank you for your feedback! We're glad to hear that you find our product easy to use and effective. If you have any questions or need assistance, don’t hesitate to reach out!
“The best flosser l have had. It has varied modes and tips to suit my needs and the water bottle is plenty large enough without having to refill. I like the uv sterising function and the ability to clean all components. Highly recommend.”
Thank you for your feedback! We're thrilled to hear that you're loving the flosser, especially the varied modes, large water bottle, and UV sterilizing function. It’s great to know it meets your needs so well. Highly appreciate the recommendation!
“Bought as a gift for my wife and this is her review:
Have been using for 5 weeks. Far superior, in all respects, to my previous Philips flosser which ceased to work! I particularly like Spotlight's large water container & sterilisation feature. Also, it reaches around and cleans my five implants perfectly. I have used it both before and after cleaning with an electric tooth brush and in both cases the flosser removes debris. I use it twice a day and wouldn't be without it.”
Thank you for sharing your wife’s review! We’re thrilled to hear that she’s been enjoying the flosser. It's fantastic that she appreciates the large water container and UV sterilizer feature, as well as its effectiveness around her implants. We’re delighted to know it has become an essential part of her routine. Your support means a lot to us, and we’re here if you need anything else!
“The water flosser is amazing! It really cleans effectively! My teeth feel great after using! Also I would like to thank the team for replacing my flosser as there was an issue but it was a very unusual fault! They helped with fixing it by giving written instructions first by myself but unfortunately that didn’t work! So they kindly sent out a new flosser for free which is excellent customer service! I would definitely recommend!”
Hi there! We're thrilled to hear that you're delighted with your Water Flosser! Thank you so much for sharing your positive feedback. Your satisfaction means the world to us! If you ever need anything or have any questions about your purchase, please don't hesitate to reach out. We're here to help anytime.
We are so grateful for your thoughtful review! We’re delighted to hear that you had a positive experience with our product. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
