Thank you for your feedback Alan. We're sorry to hear our flosser didn't meet your expectations and we value your feedback here. Please don't hesitate to reach out to us any time if you are experiencing any issues or if you would like to chat with one of the team! Thank you for your support and custom.
“Purchased this after being diagnosed with severe gum disease- takes a bit of getting used to , initially was making a lot of a splash with it but now used to it and my mouth feels so much cleaner after using”
Thank you so much for your kind review Clare, we are delighted to hear your positive feedback on our Water Flosser and we really do appreciate your support and custom. Thank you! X
Thank you for taking the time to leave us a review R. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“I received the Water Flosser on Friday 29th December, I was not working that date and Security Person took it in from the delivery in my workplace and was left in my office.
Unfortunately, this was too late for a Christmas present and I have resent this package back to Oral Care Spotlight Company in Galway.
Kind regards, Ann-Marie Lynch”
Thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with delivery, this is not our normal standard. Please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
Thank you so much for your amazing 5 star rating, Regina! We are so glad to hear that you received the Water Flosser with UV Steriliser as a gift and that it was one of the best gifts to receive. Your feedback really means a lot to us.
“I purchased this water flosser as a Christmas gift for my wife after a lot of research. It seemed to have good reviews overall.
As to using it, it takes a little while to get used to it and use it in the best way. It does produce excellent results.
However, this is a major problem with the design / build quality. My wife found it almost impossible to make the tips stay in the flosser. I had to do this and found it took considerable effort to insert the tips to make sure they stayed inserted. Is this a build issue on the flosser we have or a general quality issue?
If this problem was fixed I would be happy to give it more stars and a more positive review.”
Thank you for your honest feedback regarding our water flosser Richard, and we appreciate your efforts in providing a detailed review. We apologize for the inconvenience you and your wife experienced with the tips staying inserted into the flosser. This issue is not typical, and we are grateful for bringing it to our attention. Our team is dedicated to continuous improvement, and we'll certainly investigate this matter to ensure better quality and ease of use for our customers. If you have any further details or if there's anything specific you'd like to share about the flosser you received, please feel free to reach out to our customer service team.
