“Did not fit my flosser. Could have been clearer indicated on website thet these are not compatable with UV flosser. The 2 machines look identical, but are not.”
“I am extremely disappointed with my recent purchase of the classic jet replacement head for my water flosser with UV sterilizer. The website only lists one type of water flosser, so I assumed all replacement heads would be compatible with my model. To be certain, I examined the main image of the water flosser advertisement where all the replacement heads are shown. The bottom half that needs to be inserted into the flosser appeared quite long, matching the length of the classic jet replacement head, so I bought it.
However, upon receiving the product, I discovered that it is for an older model flosser that the company no longer even sells! The correct replacement head for my flosser has a much shorter inserting bottom half. This discrepancy was not made clear anywhere on the website, leading to a frustrating and costly mistake. I expect more transparency and accurate information from a company selling essential replacement parts. This experience has left me very dissatisfied, and I will think twice before ordering from them again.”
Thank you for your feedback. I'm sorry to hear about the inconvenience you've experienced with your recent purchase of the classic jet replacement head. Someone from our team has reached out to you to help resolve this issue. We appreciate your patience and understanding.
“Ordered these tips thinking that they would fit the only water flosser that spotlight seem to have on their website. Apparently these tips are for a different water flosser that they don’t seem to be selling on the website anymore. My water flosser was only purchased from spotlight 6 months ago and the only tips they seem to sell for it is a multi pack of different ends at a cost of £29, of which I would only use one. I now have a pack of tips that I can’t use and I am also now looking at replacing the water flosser as well because I refuse to pay nearly £30 for a pack of tips that are barely any use to me. They need to make it more clear on their website that some of the tips they are selling, are for a different flosser that they no longer have In stock. Very disappointed”
Thank you for your feedback Jacqueline. We're very sorry to hear about your experience with the water flosser tips and on site communication. We'll take your comments into account for future improvements. If you have any questions or need further assistance, please feel free to reach out to us.
“I’m sure these are great but unfortunately made an expensive mistake as did not notice on ordering these tips do not fit the UVflosser
Sadly No refunds or exchanges even though pack is unused”
Thank you so much Gillian! We are so glad to hear that you are very happy with everything. We appreciate your support and are thrilled that you love your flosser! Thank you for your order with us!
