PrimaLuna EL34 Reviews

4.8 Rating 32 Reviews

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Phone:

909.931.9686

Email:

joel.m@upscaleaudio.com

Location:

2058 Wright Avenue,
2058 Wright Avenue
California
91750

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HABIB GEORGE

Verified Reviewer

Author didn't leave any comments.

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Posted 1 year ago

Tony Giordano

Verified Reviewer

“Love my PrimaLuna power amp!”

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Posted 2 years ago

ALFRED FANTONE

Verified Reviewer

“my friends say i have a way of seeing into the future.i bought 2 el34 primaluna tubes for back up. for my evo 400 amp.lo and behold 2 days after i received them. i had to put them in.what timing. upscale is a great place to shop.now i need to get 2 more for back up.”

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Posted 2 years ago

Shari Penate

Verified Reviewer

Author didn't leave any comments.

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Posted 2 years ago

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Posted 2 years ago

Leonard Blanton

Verified Reviewer

“Very pleased with the purchase after day in and day out my tube shorted just as desdcribed in upscale audio vidéo slap in New el34 back up and runnlng no issue like new”

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Posted 3 years ago

Greg Landesman

Verified Reviewer

“Great reliable tubes”

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Posted 3 years ago

“I am incredibly unhappy with the service of my Primaluna preamp and amplifier. While I appreciate the technical skill of those involved, here is how I feel: I am made to feel stupid or an unreliable witness. I feel that your technical staff are adept at emphasizing there is nothing they can do and the problem is mine. I cannot think of another $10K spent that has been less enjoyable. Regards Chan Beals 908-839-3395 chanbeals@gmail.com”

7 Helpful Report

Posted 3 years ago

Our service team has been working closely with Chan since May to help eliminate noise issues. They have done several phone consultations, and sent out free replacement EL-34's on two occasions. The preamp was shipped back to Upscale for complete bench-testing, and all the rectifier tubes were replaced at no cost to the customer even though no issues were detected. The reported hum and woofer flutter has been definitively determined to NOT be caused by the PrimaLuna units, and is most likely the result of a ground loop in the customer's system. Unfortunately, our technical staff has no control over electrical issues in a customer's home.

Posted 3 years ago