“Item arrived in good time and well packaged. However front wheel steer didn't work correctly. Contacted Urban to arrange as swap but non available. No quibble just offered a full refund, with apology. When I asked about returning it they advised I should just keep it. Very unexpected but great customer service”
“RC 4x4 bought for my son. worked fine except front wheel steer. phoned up to enquire about a replacement but no longer in stock. Full immediate refund, phone apology to my son and when i asked about returning the item i was told my son can keep it. Exemplary service through out, cant praise this company enough. Thank you”
