“I had an older version of the Rapid Tuck holster. It served me well for a long long time. The hardware wore out and the original replacement hardware, pictured above and sent to me, no longer fit my outdated holster. That said, working with the customer service team was GREAT! I ended up speaking with three different staff, all who were able to pick up where the prior one left off. After they consulted with the manufacturing manager, they were able to identify and send me hardward, from a similar holster, that worked!! My Rapid Tuck is now back on my hip. The whole exchange was smooth and quick. All at no cost to me. You are great people, a great company, one I will promote to friends and continue to patronize as my needs arrise. Oh yes ....what a pleasure to speak with a real person out of the blocks. No robot or AI. Thanks again to you all. Dan Egan East Troy WI”
“Just what I needed. I realized I was missing the can't screw from my comfort tuck so I called customer service. After a quick call the hardware I needed was at my house in a couple days. Great service, thanks!”
Thank you for taking the time to post your review! I am sorry to hear this, all of our shipping cost are calculated based on the product and shipping location themselves, this is calculated by our system however, I will certainly have our customer service team take a further look into your shipping cost and have them follow up with you! Have a wonderful weekend.
