Thank you for your feedback, Sharon. We’re very sorry to hear about your experience and want to address your concerns as quickly as possible. Your safety and satisfaction are extremely important to us, and we take all feedback seriously.
Please contact us directly at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET, so we can understand what happened and work towards a solution. We’re here to help and ensure you have the support you need.
“The seats went at an angle to dump me off the chair and I touched none of the controls. I was dumped on the floor. I live alone and have mobility issues it took me an hour to get up. Every muscle in my body aches. Will return”
Thank you for sharing your concerns, Sharon. We are truly sorry to hear about your experience with the VELA Tango 500. Your safety is our top priority, and we take this feedback extremely seriously. The chair should never behave in this way, and we’d like to investigate what went wrong to ensure it doesn’t happen again.
Please contact us directly at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET. We want to assist you immediately and provide the support you need to address this issue. Your comfort and trust in our products are very important to us.
Thank you for your feedback, Sharon. We’re sorry to hear that the VELA Tango 500 hasn’t fully met your expectations. Adjusting the seat should be simple and secure, so we’d like to help troubleshoot any issues you’re experiencing to ensure the chair works as intended.
Regarding pet hair, we understand how that can be a challenge. Using a cover like you’ve done is a great solution, and we’d be happy to discuss other tips to help you maintain the chair more easily.
Please feel free to contact us at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET, and we’ll do our best to assist you. Your feedback helps us improve, and we appreciate you sharing it with us!
Thank you so much, Jane, for your thoughtful review and for sharing your experience in such detail! 🌟 We’re thrilled that the VELA Independence Chair has made such a meaningful difference for you and your husband. It’s wonderful to hear how the chair’s compact design fits perfectly into your home’s unique spaces, allowing for greater mobility and functionality without the need for costly alterations.
We truly appreciate your insights about the push bar and how it works for your needs. Feedback like this is invaluable and helps us continuously improve our products and user experience. We're also so glad to hear that our team was responsive and able to provide the support you needed—your satisfaction is our top priority.
Thank you again for the fantastic 5-star review and for taking the time to create a video as well—it means so much to us! If there’s ever anything else we can assist you with, please don’t hesitate to reach out. ❤️
Thank you for your feedback, Garth! 🌟 That’s a great suggestion, and we’ll certainly pass it along to ensure the instructions are as clear as possible in the future. If you have any other questions or need assistance, don’t hesitate to reach out—we’re here to help! 😊
Thank you for your thoughtful feedback, James and Bonnie! We’re glad to hear the chair is serving its purpose well, and we truly appreciate your suggestions. Feedback like yours is invaluable for helping us identify areas where we can improve to better meet the needs of all users.
If you have any further input or questions, please don’t hesitate to reach out. We’re always here to help and ensure the best possible experience! 😊
“Brakes on my previous chair stopped working. Chair went backward, I went foreward to to floor. Broke vertabrae in spine. Also rising and lowering featurre stopped working. Hope I have better luck with new chair.”
Thank you for sharing your experience, Ardith. We’re truly sorry to hear about the challenges you faced with your previous chair and the injury you sustained. Your safety is incredibly important to us, and we hope your new chair meets your needs and provides the reliability and support you deserve.
If you encounter any issues or have questions about the new chair, please don’t hesitate to contact us at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET. We’re here to assist and ensure everything works as it should. Wishing you all the best with your new chair! 🌟
Thank you for your feedback, Stephanie. We’re glad to hear that the mobility of the chair is working perfectly for your husband. Regarding the armrests, we want to let you know that longer armrests can be purchased to improve his comfort and better suit his needs.
Please don’t hesitate to contact us at 866-738-6552 during our hours of operation: 8:30 a.m. - 5:00 p.m. ET. We’re here to help and ensure the chair works perfectly for him! 😊
