“I have use vip oil for over 8 years, what has changed in it. It now makes my lips and tongue very sore and it now tastes completely different. Please go back to the original. From loyal customer of 8 years”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Triple Ice was soooo very much better before it was changed. Even the colour isn’t helpful as it’s difficult to see how much is going into the tank. I have been loyal to this brand and flavour. Agree with other reviewers, there was a kick a hit if you like but now not. Tried others but nothing matches the old pink one. Hard to squeeze the bottles too.”

Helpful Report

Posted 3 years ago

Good Morning Tess, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“I've benn using Vip menthol oil for 10 years and I consider myself a loyal customer. But since the shape of the bottle had changed the oil is not the same at all. It tastes cheap and it doesn't satisfy. I now have to order my oil online now because all of your shops have closed. When I make my order online I keep hoping that the oil is the one I have always bought but my last two orders it has not. Why change the oil to this unsatisfactorily oil. It looks like you will loose me as a loyal customer as I are now looking elsewhere. Please go back to the original menthol oil.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Please please please go back to the old flavour. It’s totally different than the normal ones and clear instead of coloured and I’m going through soooo much liquid much more than I usually do per month. I also have really bad arthritis and can’t squeeze it out. It is a much harder plastic than the old one. Really not impressed with the new packaging or liquid.”

Helpful Report

Posted 4 years ago

Good Afternoon Angie, Thank you for your recent review. We are sorry to hear that the e-liquid you ordered has not met your expectations as we pride ourselves on producing the highest quality liquids for our customers, any and all customer feedback is graciously accepted. Naturally, we would like to find out more information so we can continue to provide excellent customer service and support. Our Friendly Customer Care Team will be more than happy to receive your call on 0161 413 0370, or drop us an email on admin@vipcig.com. Kind Regards VIP

Posted 3 years ago

“Where can we find the old pink flavour you used to sell? All the reviewers here miss it. Please revert. Have been a customer for years”

Helpful Report

Posted 4 years ago

Good Afternoon Roddon, Thank you for your recent review. We are sorry to hear that the e-liquid you ordered has not met your expectations as we pride ourselves on producing the highest quality liquids for our customers, any and all customer feedback is graciously accepted. Naturally, we would like to find out more information so we can continue to provide excellent customer service and support. Our Friendly Customer Care Team will be more than happy to receive your call on 0161 413 0370, or drop us an email on admin@vipcig.com. Kind Regards VIP

Posted 3 years ago

“This is nasty!!!!! I have used this liquid for 4 years I don’t like any other ones and now you have changed it, it’s so bad”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your recent review. We are sorry to hear that the e-liquid you ordered has not met your expectations as we pride ourselves on producing the highest quality liquids for our customers, any and all customer feedback is graciously accepted. Naturally, we would like to find out more information so we can continue to provide excellent customer service and support. Our Friendly Customer Care Team will be more than happy to receive your call on 0161 413 0370, or drop us an email on admin@vipcig.com. Kind Regards VIP

Posted 3 years ago

“Please go back to the pink liquid it just doesn’t taste the same and is so runny I feel I’m having to refill so much more then I used to”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for your recent review. We are sorry to hear that the e-liquid you ordered has not met your expectations as we pride ourselves on producing the highest quality liquids for our customers, any and all customer feedback is graciously accepted. Naturally, we would like to find out more information so we can continue to provide excellent customer service and support. Our Friendly Customer Care Team will be more than happy to receive your call on 0161 413 0370, or drop us an email on admin@vipcig.com. Kind Regards VIP

Posted 3 years ago

“U have been using triple menthol ever seen nice I gave up smoking a few years ago as it was the best flavour on the market. The re-vamped flavour is just awful, please go back to the old recipe.”

Helpful Report

Posted 4 years ago

Triple Menthol Reviews