Craig Trevelyan

“Ordered item 7 days ago and it hasn't arrived (delivery should be 3/5 days) .. so my review is that I ain't impressed!”

Helpful Report

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

Christine Fryer

Verified Reviewer

“I have not received my order”

Helpful Report

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

Andrea Dalton

Verified Reviewer

“Excellent”

Helpful Report

Posted 4 years ago

Thank you for the 5 star review

Posted 4 years ago

“Arrived very quickly and they are the best in the menthol packs you can buy....they haven't got a funny taste. Will be buying them again”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write such a great review. All customer feedback is greatly appreciated and helps us implement changes to our services. If you have any future queries or if you would like to speak to us about your product please do not hesitate to contact our friendly VIP Customer Care team on 0161 413 0370 or email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

Lindsey Glenister

Verified Reviewer

“Really fresh & minty taste! I usually use the 11mg strength but these weren't available so tried 16mg, glad I did. Great flavour. Will definitely order again.”

Helpful Report

Posted 4 years ago

Hi Lindsey Thank you for the great 5 star review, and also for taking the time to write it, were pleased to hear you are enjoying our products especially the menthol refills.

Posted 4 years ago

Michelle Lindie

Verified Reviewer

“So pleased to have found these for my mother in law, she is thrilled that she can continue to use this product during isolation thank you”

Helpful Report

Posted 4 years ago

Hi Michelle Thank you for the review, were pleased to hear your mother in law has found the perfect product for her. If she has any questions please get her to email the customer care team at customerservices@vipcig.com and they would be happy to answer any questions that she might have.

Posted 4 years ago

Denise Gilmore

Verified Reviewer

“I can't review yet as I haven't received them yet but it's understandable”

Helpful Report

Posted 4 years ago

Eleanor Whitehead

Verified Reviewer

“Excellent service and dispatch time”

Helpful Report

Posted 4 years ago

5 x Menthol Refills Reviews