“These were ordered on 01/05/2020 and still have not arrived.”

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

Veronica Thompson

Verified Reviewer

“Arrived a bit later than expected but considering we have had a bank holiday between the time ordered and delivery so it worked out to be between 2-3 working days. Ordered for my husband and when it arrived the box was all broken but thankfully the contents are all ok....stronger box needed. Tried to use the tracking number I received while on a chat and this wasn't helpful at all. All in all package arrived. husband happy.”

Helpful Report

Posted 4 years ago

Thank you very much for taking the time to write such a positive review about your VIP experience! We aim to provide the best service and get your order to you as quickly as possible. All feedback is very greatly appreciated. If you ever require any advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

Suzanne John

Verified Reviewer

Author didn't leave any comments.

Helpful Report

Posted 4 years ago

Thank you for the 5 star review Kind Regards VIP

Posted 4 years ago

Author didn't leave any comments.

Helpful Report

Posted 4 years ago

Thank you for the 5 star review Kind Regards VIP

Posted 4 years ago

Kenny Sinclair

Verified Reviewer

“Having previously ordered liquids are brilliant... however I am still waiting on my recent order which I made more than 5 days ago? Any help with this would be greatly appreciated. I realise that delivery may be delayed due to the pandemic so I’m am fully understanding of this. Take care and stay safe”

Helpful Report

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

“I haven't received them yet”

Helpful Report

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

“Very smooth juice. Excellent value for money when bought as a bundle deal.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write such a positive review. It’s great to hear that you have found your favorite liquid with us here at VIP! If you require any assistance, please do not hesitate to contact our friendly VIP Customer Care team on 0161 413 0370 or email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

Stuart Keenan

Verified Reviewer

“Product itself if top drawer,was dispatched on the Wednesday but still haven't received it by the weekend,but due to covid its understandable”

Helpful Report

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

British Gold Exclusive Tobacco E-Liquid Reviews