Sean Williams

“Good vape for such a small thing. Would recommend”

Posted 4 years ago

Hi there, Thanks for the amazing review! I’m glad to hear that your VIP Alpha Mini has arrived with you and that you are enjoying your VIP vaping experience! If you ever require any further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team who are more than happy to help on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Failed to deliver order, won’t answer phone respond to email or issue refund now proceeding to small claims court for a refund”

Helpful Report

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

“Still waiting for my order I can not rewire if I didn't try yet. Where is my order.”

Helpful Report

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

Michael O'callaghan

Verified Reviewer

“Didn’t work, can’t open the top to put the liquid in. Very disappointing.”

Helpful Report

Posted 4 years ago

Hi Sorry to hear you have had issues with your recent purchase, please contact our customer care team at customerservices@vipcig.com They will be able to assist you with this issue.

Posted 4 years ago

Michael Baker

Verified Reviewer

“Good Product”

Helpful Report

Posted 4 years ago

Kate Keveren

Verified Reviewer

“Once again this is the second one I have had that doesn’t work the battery is ok but the top is so tight you can’t open it”

Helpful Report

Posted 4 years ago

Judith Holmes

Verified Reviewer

“Device leaks and I can’t taste the vape juice I’m returning product for a refund”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated as it helps us to make useful changes to our services. If you ever require any assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 4 years ago

“Real pain to fill with liquid, coil falls out when u take apart to fill and spits liquid out when u take a drag and end up with liquid in your mouth”

Helpful Report

Posted 5 years ago

VIP Alpha Mini Base Kit Reviews