Alison Mcallister

“Really good and fast delivery thank you”

Posted 4 years ago

Thank you very much for taking the time to write such a positive review about your VIP experience! We aim to provide the best service and get your order to you as quickly as possible. All feedback is very greatly appreciated. If you ever require any advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

Roger Stacey

Verified Reviewer

Author didn't leave any comments.

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Posted 4 years ago

Thank you for the 5 star review Kind Regards VIP

Posted 4 years ago

Christopher Seaton

Verified Reviewer

“Still not received my order from 6 days ago, a poor service When will I receive my order”

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Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

“Lovely flavour exceptional customer service”

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Posted 4 years ago

Thank you for the great 5 star review

Posted 4 years ago

Alan Kaufman

Verified Reviewer

“I ordered my refills on the 14th April and it is mow21st and still not had them.”

Helpful Report

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

Author didn't leave any comments.

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Posted 4 years ago

Thank you for the 5 star review.

Posted 4 years ago

Avril Walkinshaw

Verified Reviewer

“I havnt received this yet”

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Posted 4 years ago

“HI I have not yet received my order of 10 refills Eric Rodger”

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Posted 4 years ago

10 x USA Tobacco Refills Reviews