“Be leery if you have any concerns with trying a new product. I placed an order in excess of $100 to try a large portion of the product line knowing that the company offers a 14 day no hassle return. That’s where the good experience stopped. I initiated a return through the website providing the reasons why the procure didn’t work. I was given a runaround by customer service asking why I am returning said products. The owner proceeded to call me (I do not answer numbers I do not know) requesting the information that was already provided twice through email. After receiving no response from customer service I sent an additional email asking where the return stood. The rep proceeded to answer my question with a question in “well didn’t you see the owner called?” The entire experience was an intentional runaround to prevent me from returning $130 of product and speaks to the company’s ethics. Now I’m stuck with a ton of product I can’t use and no way to return. Thanks, Volt. Fool me once…”
Hi Ryan,
I am very sorry that you feel this way.
I want to assure you that there was absolutely no "runaround." From the very beginning, Lenka answered your emails right away and even accommodated your request for an additional 20% on top of the discount you already received. The total you paid for the products was under $100 ($95.90 including shipping), not in excess of $100 (or even $130, as you stated later in your review).
Next, when you contacted us about the return, Lenka again responded immediately, and I even picked up the phone and called you. I simply wanted to ask you a few more specific questions about the products to see where I can potentially improve them moving forward. The call wasn't about you keeping the products or convincing you otherwise or "runaround" (this is something that you assumed), but unfortunately, I didn't even get a chance to talk to you. I totally understand that you do not answer unknown calls, but I left you a voicemail with my name and number, asking you to please call me back.
Next, our return policy is stated on our website and from your communication with Lenka I see clearly that Lenka was indeed following the return policy. From the very beginning and even in her last email she stated that you can return the products. We always ask what is wrong with the products if someone decides to return them, that is just common sense making sure that the products weren't damaged in shipping or there aren't any other major issues. I would never prevent customers from returning products to us if they are not completely satisfied. However, for some reason, you decided not to ship or return the products to us.
I also see in your review quite a few pieces of information that are misrepresented. Lenka never asked you "well didn’t you see the owner called?" Instead, she asked, " Did you receive his voicemail?" That is a very different question. Also, I see that you've ordered products from us in the past, and the most recent order contained a re-order for one of these products, so this wasn't just a try-out. For tryouts, we offer samples that can be provided free of charge or purchased.
And lastly, I will say it again, you can still return the products following our return policy, we've never told you otherwise. Once we get the products back we will issue a refund.
Take care.
“Where to start…. First items arrived broken and I immediately contacted VOLT customer service….still no response. Second, followed color match recommendations on their site and it was nowhere close and looked fake similar to someone who uses spray tans. This was a first and a last for me….mistakes happen, not every product is right for everyone but the complete lack of customer service tells the real story.”
