“I was looking for a flue collector box for my Goodman furnace. Called Voomi for help to find the correct part for I was not sure exactly what part I needed.
I found no way to talk to a real person when I called. Just got ran around with automated responses.
I looked my model number up on the website and ordered what I thought was right. When it came it was not the right one.
I asked to return it and a refund. It took forever to finally get a refund and when I did there was a 20% restocking fee. This is bull. If someone could have answered the phone when I called and help me to make sure I was getting the correct part, this could have been avoided.
I ended up calling Supply house. Within one minute I was talking to a REAL person who helped me get the correct part. REAL PERSON REAL SERVICE
I will never use Voomi again for anything.
I am also posting this review on Facebook and other online heating and cooling help forums to inform everyone else to stay away from this company to avoid headaches and problems that I had dealing with them.”
Hi Tony,
First, thank you for replying to my email. As we discussed, I'm very sorry to hear that you had trouble getting in touch with us, and that you ordered the wrong part. We have become aware of issues with our phone system and we are currently working to revise this so that it will be much easier to get in touch with a live person. Still, this is no excuse and in no way makes up for the struggles you faced when trying to order the correct part. I am very sorry that you had this issue and completely understand your frustration.
We truly value our customer service and sincerely apologize that you had this experience with our company. We will use your feedback to do better in the future. You have my contact information and if I can help in any other way, please do not hesitate to reach out.
Best,
Lauren
