“We ordered the wrong part and Zoomi was quick to get us our refund. However I think charging me for shipping it back and a restocking fee of 20% is a little expensive and excessive. I'm a manager at a warehouse myself and I don't think it's good customer service to charge a restocking fee.”
Hello,
We're happy to hear your return refund was issued back quickly. We're very sorry that the restocking fee on your return was a disappointment. Restocking fees are standard in our return policy to cover our processing costs on the return.
We appreciate your feedback and perspective as a warehouse manager. Our goal is to always work on ways to improve our customer experience and we value your perspective on this. Please let us know if there is anything we can do to help you on a future order. We'd love an opportunity to work with you again.
Regards,
Voomi
