Hi Lynn,
Thank you for bringing to our attention the issue you encountered with the kinked lineset that you received from us. We are sorry that the product did not meet your expectations and caused inconvenience to you.
As soon as you contacted us about the damage, we worked with you to resolve the issue by offering to ship a replacement, but after guidance from you, agreed to provide you with a discount on this order for the trouble this caused. We hope that this compensation has helped to alleviate some of the frustration you experienced.
It is disheartening to learn that despite our efforts to rectify the situation, you have left us a negative review. We strive to provide our customers with the highest quality products and services, and we take feedback seriously as it helps us to improve our offerings.
If there is anything further we can do to assist you, please do not hesitate to reach out to us. We value your business and we hope to have the opportunity to serve you better in the future.
