“The Aprilaire 513 MERV 13 filter is great, but Voomi Supply tried to rip me off!
I ordered 2 x Aprilaire 513 (Pack of 2) – 4 total filters – from Voomi Supply. These quantities were very clearly stated on their website, in my order cart, and in the receipt that I received via e-mail. When the shipment arrived, it only contained 2 x 1-packs – 2 total filters. When I reported to Voomi Supply that I had only received half of my order, they insisted that I had received everything I was entitled to. They wrote back, “These are sold individually not as pack of 2 that is why you receive two filters... We apologize for the confusion. We've asked our Product Team to fix the product listing... Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. If you have any questions at all please let us know.”
They admitted that they had only sent half the filters that I had paid for, but they didn’t offer to correct the transaction in any way. They did not send the remaining filters that I had paid for or offer a refund. They apparently thought it was perfectly fine for them to just send half my order and stick me with the entire bill. When I responded to Voomi Supply regarding their “lack of commitment to honest business practices and basic customer service principles” and explained that their “minimum obligation is to ship the remainder of the order for 4 filters that I paid for,” their reply was simply, ”We are really sorry about the misunderstanding regarding this order. Rest assured that our Product Team is working on updating the product listing so this will not happen again.” I would urge everyone to consider carefully before sending their hard-earned money to Voomi Supply.”
