Hi David, thank you for your feedback. We sincerely apologize for the incorrect product being sent to you. We see that a full refund was processed back to you and we are very sorry for any inconvenience caused.
“Received an item that had nothing to do with it didn’t follow the order number or the picture and I’ve had to mess with it for three days getting it returned, waiting on my money back and now you apparently don’t have the item you sold me that’s why you got a poor report Thank you for following through now. I had to go somewhere and make another trip but I’m used to it.”
Hi -- we are very sorry for any inconvenience caused by the wrong part being sent. We see this is in transit on the way back and a full refund will be processed. Again, we sincerely apologize for the inconvenience.
“I never received the item ordered, instead a water valve was shipped and had to be returned, I am still waiting for the correct item that was listed on the website and purchased to be sent.”
Hi Steve,
We are very sorry for the mixup here. We see a full refund was processed and we sincerely apologize for any inconvenience caused. If you need anything else, please don't hesitate to reach out.
