“I was looking for very specific contactor,Mars 91421 because of it quality. You guys shipped me replacements(Titan MAX) but i have no idea of their quality and performance.
Very very disappointed in bait and switch practice. You guys should had write me an email if you were going to ship something else.”
Hi Phuong, Thank you for your feedback and we apologize for any frustration caused by the shipment of the substitute unit. The specific product you ordered was temporarily out of stock at the time of processing your order. To avoid any delays in your delivery, we shipped a substitute product with the same specifications as the one you originally selected. However, we fully acknowledge that this decision may not have been the best course of action for you, and we understand your disappointment.
As a company committed to providing the highest level of customer satisfaction, we take your feedback seriously, and we will review our processes to ensure that similar incidents are prevented in the future.
Once again, we deeply apologize for the inconvenience caused and thank you for bringing this matter to our attention. We truly value your business and hope to have the opportunity to restore your confidence in our services in the future.
