“found a few of bend on the corners and side when I received the item. the pan is still workable but not looking good. I contacted customer service immediately and after they got more details then send me a new one in a couple of days. the new one looks great and support service as well. thanks for Voomi efforts!”
“I order a 32x36 drain pan. They sent me a 36x36 pan. Submit an RMA ticket. They ask me to submit picture of the item I received. I replied and submitted pictures like they requested. Now they goshting me. I have to put in a claim with my credit card company and let the credit comp deal with these people. DO NOT BUY FROM THIS VOOMIN Seller !!!!!”
Hi Chi Thien Cao,
We're very sorry to hear about your experience and truly regret the inconvenience caused. We understand how frustrating this situation must be. We've passed your feedback along to the appropriate team and will be reviewing it internally.
Regarding your return, we appreciate you submitting the requested photos. If there was any lapse in communication, we sincerely apologize. Our return policy does require confirmation of the item received so we can investigate with our warehouse, but we never intend to leave our customers without support.
Please know we’re committed to resolving this and will be following up with you directly. Thank you for bringing this to our attention.
Team Voomi Supply
