Thank you so much for the 5 star rating of Lennox PCO3-20-16 Healthy Climate, PureAir Air Purification System, 2000 CFM, MERV 16. We are so pleased to hear that you are happy with this product. At Voomi, we strive to be the best filter supplier with speedy delivery and excellent service. Thank you so much for your support.
“I bought the Lennox PC03-20-16 system, but what I was sent was the filter and not the system!! When I contacted support you claim it was a mistake in the listing. Now Im stuck out of the system and going through the trouble of sending a filter back. As you can clearly see I'm even being asked to do the review on the system..not a filter so I obviously bought the system.”
Hi Juan,
We would like to sincerely apologize for any inconvenience that our mistake may have caused you. We understand that receiving the wrong item can be frustrating, and we take full responsibility for our listing error.
We are committed to providing our customers with the highest level of service and quality, and we are truly sorry that we did not meet your expectations on this occasion. We have taken steps to ensure that this type of error does not happen again in the future.
We do not see a return ticket created yet. If you would like to return the filters, simply fill out our return form here:
https://voomisupply.com/pages/request-a-return
We will be happy to provide a full refund to you once these are sent back to us. Once again, we apologize for any inconvenience, and we appreciate your feedback as it helps us improve our services.
