Good morning Alexandra,
Thank you for reviewing our Scintilla Night Black Star Pattern Wall and Floor Tiles.
I am sorry that this tile did not reach your expectations.
These tiles have an aged and antiqued effect which is likely the brown you have mentioned.
This is the reason that we offer our free cut sample service, so you can see the tiles in person.
Please don't hesitate to reach out if there is any further help we can offer or if there are any other tiles you would like to see.
Lucy, Customer Service Advisor @ Walls and Floors
“Great value tiles at fraction of in-store prices. Had a few breakages on the pallet when delivered but very straightforward to report and replacements were sent very quickly.”
“The quality of the tiles is good. We did have some issues with the courier used:- some of the tiles were broken on arrival, plus one of the couriers had my husband take the tiles from their van instead of putting them on our drive. The customer service received from Lucy on emails was excellent, she was so helpful and apologetic to us. I really appreciated her and this is why my review is 5 stars here.”
