“Read the T&Cs... they dont support returns, meaning of the order is not to your liking you have to fit the return costs. i bought £180 of tiles, paid £30 delivery and then was told its £90 to return them!”
“Haven't used them yet but seem good quality. However the first order of these went missing/returned to sender, I assume due to them coming out of the packaging during transit so got in touch with W&F who kindly re-sent them. They then arrived out of the packaging with the damaged packaging alongside. The trims had burst their way through the end and the tube container bent and ripped open in places. I don't think this caused any damage but I'm sure the tiler will advise in due course. Better packaging needed but overall good service and good quality product.”
Good Afternoon Laura,
Thank you for your review. I am sorry to hear that your items arrived with some damage.
I am however happy to hear that you are pleased with the service!
We appreciate your feedback, and will pass this over to the relevant teams.
If we can help with anything else, please do let me know.
Kind Regards, Walls and Floors
“Product is good
But delivery people are rude
They put the panels in the street in front of my door and left them there , although I made it clear in my request to deliver them into my house.”
Hi There,
Thank you for leaving us a review,
I am sorry to hear you were not happy with the delivery service.
We provide a kerbside delivery, which is stated on the website and also on your order confirmation email,
The drivers cannot always enter your property, if they feel they are not able to do so, they will leave the goods kerbside.
Please feel free to reach out to us if you need any further assistance.
Kind regards,
Walls and Floors.
Hi Dan,
Thank you for your feedback.
I’m sorry to hear you experienced issues with your delivery. If you need any assistance, please feel free to reach out to our customer service team, and we’ll do our best to help.
Best regards,
Walls and Floors.
“We purchase the 4 strip WiFi wall panels - to our disappointment as soon as we installed the panels was as soon as they started to peel away from the wall, the make matters worse the remote controller did not work. On reporting this to customer service we were even more disappointed to learn that they are aware of the issue with a faulty batch and a number of customers have already complained. We thought the reasonable thing to have offered is a replacement set from a good batch, instead we were sent glue and another remote controller - that does not work! I love the idea of the product and hope that Walls & Floors will dispatch replace the faulty products so we can enjoy this beautiful product like many others have. We will await their contact and delivery or refund - my preference would be the product to enjoy.”
Hi Roxann.
Thank you for taking the time to leave us a review.
I am sorry to hear that you experienced issues with our lights, I can see that we are aware of the problem and have been in contact with you to discuss this further.
Kind regards,
Walls and Floors.
“Sample tile came broken to pieces. Then the offer price that was on the website disappeared without any information on the website when the offer ends. When spoke with CS, they said they "will see what they can do" but will not honour the offer price. Will be ordering from my local tile business instead”
Hi Mobin,
Thank you for taking the time to leave your feedback.
I’m sorry to hear that your sample tile arrived damaged and that you missed our exclusive sale, We are always happy to look into the best price, however, we cannot honour the same discount after it has expired.
Kind regards,
Walls and Floors.
“If I had them then a review I would leave. Sadly I haven’t received my tiles and this is the second attempt.
You should sack your courier as they are woeful and let you down.
I have lost money as I cannot complete my holiday let in time and while your lady on the phone has been polite she has stated that there is no more she can do.
The courier lost the first order (really!) and the second is supposedly due to be delivered Tuesday/Wednesday. I want hold my breath as it sounds a complete shambles.
I cannot believe that you rely on such a poor service from your chosen courier.
Michael Romeling
michaelrom58@gmail.com
07774 7:8043”
