“It’s a shame because the panels are nice, however my other items have got lost. I reached out to customer service, they didn’t seem bothered. Money wasted.”
Hi David
I am so sorr to hear this, thank you for your time on the phone just now, I am pleased we were able to resolve this.
Apologies once again,
Kind Regards
Walls and Floors
Hi David
I am so sorry to hear this, thank you for your time on the phone just now, I am pleased we were able to resolve this.
Apologies once again,
Kind Regards
Walls and Floors
“I left with one extra bag that I didn’t need it. Didn’t know how much I need when I purchased it through the website but was recommended for me from the website”
“The tiles looks good not yet installed! The only thing why I did not give 5 star is the delivery ! I chose a premium delivery and because they get third party company to deliver they did not deliver to the storage unit and the rude delivery drivers left it in front of my storage unit ! I have to get the tiles one by one to put inside the storage unit that cost my time and pain physically for stooping down and lifting !”
Hi Jo
I am so sorry for the disappointment, usually if a tile is due to be discontinued it should be in the Sale section. I can only apologise if this was not the case, please let us know if there are any others you wish to see.
Kind Regards
Walls and Floors
Hi Faramarz
We are sorry to hear you would only give our Trepsnel Ash a 1* review.
Please contact us at customerservice@Walslandfloors.couk with your concern and we will be happy to help.
Kind Regards
Walls and Floors
“Sorry this isn't a review of the tiles more the company, I will never use your company again, the logistics you provide is terrible and offer no accountability for your actions, stay away from this company”
Hi Micahel
Thank you for your feedback, we are really sorry to hear this. It looks like we had an incorrect phone number for you and the delivery address was a bit tricky to get to. It looks like we got there in the end and the delivery was made, we do apologise for the inconvenience this caused you.
Please don't hesitate to contact us directly for any future orders and we will ensure it all goes smoothly for you.
Kind Regards
Walls and Floors
“I liked the tiles, however quite a few of them were broken and also many had black marks on them. This is the first time that I have had a problem with your tiles.”
Hi Heather
We are really sorry to hear this,
We are happy to get replacements sent for these, please kindly contact our customer service team and we will be happy to assist.
Kind Regards
Walls and Floors
